Refund Policy

Last updated: 8/22/2026

Need a Refund?

If you qualify for a refund under this policy, you can submit your request through our refund application form.

1. Refund Eligibility

We offer refunds under the following circumstances:

  • Technical Issues: If our service experiences significant technical problems that prevent you from using paid features for more than 7 consecutive days
  • Billing Errors: If you were charged incorrectly due to a system error
  • Duplicate charge: if you are accidentally charged more than once for the same order
  • Unused credit pack: if you request a refund within 7 days of your first purchase and have not used any credits yet

2. Non-Refundable Items

The following are generally not eligible for refunds:

  • A credit pack where more than 10% of the included credits have been used
  • Credits that have been fully or partially consumed
  • Refunds requested more than 30 days after the charge
  • Account terminations due to Terms of Service violations
  • Dissatisfaction with AI-generated content quality (due to the subjective nature of AI output)

3. Refund Timeframes

Request Window

Refund requests must be submitted within 30 days of the charge

Processing Time

Approved refunds are processed within 5-10 business days

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Review this refund policy to ensure your situation qualifies
  2. Gather relevant information (order details, billing information, description of the issue)
  3. Submit your request through our Refund Application Form
  4. Wait for our team to review your request (typically 2-5 business days)
  5. If approved, the refund will be processed to your original payment method

5. Refund Review Process

Each refund request is reviewed individually by our customer service team. We consider:

  • The reason for the refund request
  • Your usage history and credit consumption
  • The timing of your request
  • Any technical issues you may have experienced
  • Your account history and previous refund requests

6. Partial Refunds

In some cases, we may offer partial refunds based on:

  • The percentage of credits or services you have already used
  • The time elapsed since your purchase
  • The specific circumstances of your request

7. Payment Method and Processing

Refunds are processed to the original payment method used for the purchase.:

Processing Time:

  • Credit Card: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 7-14 business days

8. Cancellation vs Refunds

Important: Credit packs are a one-time purchase with no recurring billing; if you dispute a charge and are eligible for a refund, you must submit a separate refund request.

9. Dispute Resolution

If your refund request is denied and you disagree with the decision, you may:

  • Contact our customer service team for further clarification
  • Provide additional documentation supporting your request
  • Request an escalation to our management team

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page and will apply to refund requests made after the updated date. For credit packs purchased before a policy change, the original policy terms will continue to apply.

11. Contact Information

For questions about refunds or to submit a refund request, contact us:

CreateIO.ai Customer Service

[email protected]

Or use our online refund form